OTC FAQ

Q: I did not receive an email to approve my child's roster. How do I approve them? 

1. Visit offthechainsports.com.
2. Create a login using the same email address your team admin used for your player.
3. Login.
4. Click on 'Profile' in the website header.
5. Click 'Approve' next to your player's name.
6. Complete the roster approval process.

Q: How do I submit a schedule request? 

• Note: We only accept schedule requests through the website, and none are taken after the Monday before the event's start.

1. Login.
2. Click on the event title.
3. From the event menu, select 'Schedule Request' and submit.
4. Requests are granted on a first-come, first-served basis.
5. They are primarily for teams in a bind needing specific times to field 9 players.
6. Submitting a request voids matchups, and you'll play against teams with similar requests.

Q: How do I get on the Waiting List? 

1. Register for an event as usual, and the site will guide you to the waiting list. Spots are offered on a first-come, first-served basis.

Q: Do I need Team Insurance for my team to play?

All teams must upload their Insurance Policy in their Team Dugout before playing OTC Sports.

1. Login to your Team Dugout.
2. Click 'Insurance' in your profile.
3. Upload your policy.

• Tip: Teams needing insurance can find competitive rates by selecting 'Insurance' in the menu.

Q: Why are some players on my roster in my Team Dugout showing as pending?

Players marked as 'PENDING' are awaiting parental waiver approval. Once signed, they change to 'APPROVED.' Only approved players appear on the official roster.

Q: How do we know all event details when playing with OTC? 

Post bracket publication (no later than 5 pm on Wednesdays), an Event Email will detail everything. The Team Admin email receives it. If missed, contact us.

Q: Why on some roster ages do I see a player's age listed as older than the rest of the players?

These players are Grade-Based. For full clarity, check the rules section and view article #3.

Q: How do I remove my team from a scheduled event?

 Email us and we will remove you. We hope this FAQ section helps answer any questions you may have.

For further assistance, don't hesitate to reach out to us directly.